Refund Policy

Effective Date: 10/01/2025

At USA Tax, we’re committed to delivering accurate, transparent, and professional U.S. tax preparation services for Americans living abroad, military families, and expats in Europe. Our mission is to make tax filing simple, fast, and stress-free — with honesty and clear communication at every step.

Nature of Our Service

Tax preparation is a personalized professional service, not a digital product. Once we start working on your return, our time and expertise are invested in reviewing documents, calculating deductions, and preparing your filing.
For this reason, refunds are not automatically issued once preparation has begun.

When You’re Eligible for a Refund

We believe in fairness. You may qualify for a partial or full refund if:

  • You cancel before any tax preparation work starts.
  • A billing or payment error occurs (e.g., duplicate charge).
  • We are unable to complete your return due to an internal issue or system error.

Once your tax return has been prepared, reviewed, or electronically filed, no refunds are available.

No Refunds Will Be Issued If

  • You provide incomplete, incorrect, or late information that prevents timely filing.
  • You stop the process after preparation has started.
  • You choose to file elsewhere after we have begun or completed your return.
  • You disagree with the tax outcome (refund/balance due), as it depends on IRS and state results, not our preparation.

30-Minute Simple Return Guarantee

If your tax situation qualifies for our 30-Minute Simple Return Guarantee and we fail to complete it within the promised timeframe (after document verification), you’ll receive a full refund for that service.

Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days after confirmation.

How to Request a Refund

If you believe you qualify for a refund or wish to dispute a charge, please contact us:

📧 info@usatx.de
📞 +49 17676 172 450

Include your full name, filing year, and a brief explanation of your request.

Policy Updates

USA Tax may update this Refund Policy periodically. Any changes will be published here with a new effective date.

Our Guarantees — USA Tax

At USA Tax, every return is backed by our commitment to accuracy, transparency, and your peace of mind.

Maximum Legit Refund Promise

We make sure you receive every credit and deduction you legally qualify for.
If we miss a deduction or credit that results in a larger refund, we’ll refund your prep fee in full and help you amend your return at no extra charge.

100% Accuracy & Penalty Protection

Every tax return is carefully reviewed before filing.
If an error made by USA Tax leads to IRS or state penalties or interest, we’ll cover up to $750 of those costs and file the correction at no additional fee.

No-Surprise Pricing

You’ll always know your total cost before we begin.
Flat-rate pricing means no upsells or hidden fees — what you see is what you pay.

30-Minute Simple Return Guarantee

If your return qualifies as “simple” and we fail to complete it within 30 minutes after all documents are received and verified, you don’t pay.

Our Promise

Your trust matters.
From U.S. military members to expats across Europe, we stand behind every return we file — with integrity, accuracy, and year-round support.